All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
 • "Operational" means that the system is behaving normally
 • "Degraded" means some customers may be seeing slow performance
 • "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
 • "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

App1a Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1b Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1c Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1d Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1e Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1f Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App2a Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App2b Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App2c Operational
Application Operational
CRM Sync Operational
Mailbox Sync Operational
Taskflow Operational
Third Party Integration Operational
Outreach Everywhere Operational
Outreach Voice Operational
Public API Operational
Reports ? Operational
App4a Operational
Application Operational
CRM Sync Operational
Mailbox Sync Operational
Taskflow Operational
Third Party Integration Operational
Outreach Everywhere Operational
Outreach Voice Operational
Public API Operational
Reports ? Operational
Website Resources Operational
Outreach.io Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be undergoing scheduled maintenance on Saturday, Feb 24, between 8:00 AM - 11:00 AM PT.

During this time, Outreach users in select environments may encounter transient errors in the platform, including errors when saving changes, timeouts, and/or issues loading pages. During this time, scheduled automations will not occur. Retries may be successful as the maintenance completes in your environment.

This maintenance will only impact users hosted in the App1c, App1f, App2b, and App2c production environments.

We appreciate your patience while we improve our platform experience. Please let us know at support.outreach.io if you have any questions or need any assistance.

Posted on Feb 21, 2024 - 08:17 PST
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024
Resolved - This issue has been resolved. All failed mailings have processed per your organization's email retry logic and messages which had not previously synced have synced as expected.
Feb 20, 11:27 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 10:59 PST
Update - We're currently implementing a fix. We're actively scaling our resources to meet the demand and process a backlog of requests. We expect this process to complete within the next 30-60 minutes.
Feb 20, 09:45 PST
Update - Engineering is continuing to work on a fix. We'll post another update within the next hour. Until fully resolved, users may see a delay in inbound mailings syncing into the platform.
Feb 20, 08:38 PST
Identified - We are currently identifying a fix and will implement it once confirmed.
Feb 20, 07:18 PST
Investigating - We have identified an issue with regards to incoming emails on app1a. We are currently in contact with our engineers and actively searching for a solution.
Feb 20, 07:17 PST
Feb 19, 2024
Resolved - This issue is now resolved. Previously-failed mailing items with a "mailbox not recently synced" error will retry per your organization's configured retry settings.

If you previously disabled the "Require mailbox to be recently synced before sending" setting in your mailbox settings, you may now re-enabled that setting.

Feb 19, 12:29 PST
Identified - We've identified the root cause of the issue. This issue is only impacting users with the "Require mailbox to be recently synced before sending" setting enabled in the app2c production environment.

We're actively applying a fix to scale our resources, which will process sync requests and subsequently process emails relying on a recent sync occurring. Some users may begin to see previously-failed emails begin to process as our scaling operation progresses, which we expect to complete within the next 1-2 hours.

An update will be provided in the next 60 minutes.

Feb 19, 12:11 PST
Investigating - We're investigating reports of users encountering a "mailbox not recently synced" error when attempting to send emails. Impacted users will be unable to send email despite having mailboxes properly synced.

Workaround: Impacted users are able to navigate to Personal Settings > Mailbox > Advanced Settings > Send settings > and untick the "Require mailbox to be recently synced before sending". Once this issue is resolved, we will let you know when it is safe to re-enable this setting.

An update will be provided when a root cause has been identified.

Feb 19, 11:46 PST
Feb 18, 2024

No incidents reported.

Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 08:00 PST
Scheduled - We will be undergoing scheduled maintenance on Saturday, Feb 17 between 8:00 AM - 11:00 AM PT.

During this time, Outreach users in select environments may encounter transient errors in the platform, including errors when saving changes, timeouts, and/or issues loading pages. During this time, scheduled automations will not occur. Retries may be successful as the maintenance completes in your environment.
This maintenance will only impact users hosted in the App1a, App1b, App1e, App2a, and App4a production environments.

We appreciate your patience while we improve our platform experience. Please let us know at support.outreach.io if you have any questions or need any assistance.

Feb 13, 14:44 PST
Feb 16, 2024
Resolved - Reporting is now up-to-date for all users.
Feb 16, 14:37 PST
Identified - Reporting data has not yet completed its overnight refresh for the Feb 15 period. This issue does not affect users hosted in the EU.

Impacted users may notice temporary data gaps in reporting metrics which refresh daily, including the Sales Execution Report, Team performance, and Sequence performance. We've identified the issue and we're applying a fix. The data ingestion will complete within the next 5-6 hours, however some users may begin to see data ingest as our fix is applied.

More information will be provided within the next 3 hours.

Feb 16, 08:20 PST
Feb 15, 2024

No incidents reported.

Feb 14, 2024
Resolved - The issue has been resolved.
Feb 14, 11:23 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 14, 09:20 PST
Resolved - This incident has been resolved.
Feb 14, 07:26 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 07:23 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 14, 07:17 PST
Investigating - We are currently investigating this issue.
Feb 14, 07:15 PST
Feb 13, 2024
Resolved - Please let us know in our Support Portal using the subject line “Bulk Email Requirements” if you have any questions about these changes!
Feb 13, 11:20 PST
Monitoring - As of February 1, 2024, Google and Yahoo are now enforcing new spam-prevention policies

At this time, Google’s requirements will only apply to messages sent to personal Gmail accounts and not Google Workspace Accounts, however Outreach recommends all email senders follow the Bulk Email Sender Requirements to optimize deliverability results.

If you have any questions, please create a ticket in our Support Portal using the subject line “Bulk Email Requirements” so that we can assist you.

Jan 25, 08:16 PST
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024
Resolved - The Team Performance Report is now loading for all users.
Feb 9, 11:21 PST
Monitoring - Engineering has confirmed that the issue has been resolved for most users. Engineering is continuing to work to fix the issue for a final subset of users. Once we have confirmation that the issue is fully resolved for all users, we will update again.
Feb 9, 11:12 PST
Identified - Some users are having problems accessing data from the Team Performance report. No other reporting is impacted at this time. Engineering identified a potential root cause and another update will be provided when a mitigation plan is in place.
Feb 9, 09:30 PST
Update - Some users are having problems accessing data from the Team Performance report. No other reporting is impacted at this time. Engineering is currently investigating. As soon as a root cause is identified, we'll update again.
Feb 9, 08:20 PST
Update - Some users are having problems accessing the Team Performance reporting. No other reporting is impacted at this time. Engineering is currently investigating. As soon as a root cause is identified, we'll update again.
Feb 9, 07:37 PST
Investigating - We are currently investigating the issue.
Feb 9, 07:11 PST
Resolved - After a period of monitoring, this issue is resolved.
Feb 9, 10:57 PST
Monitoring - Our backend infrastructure experienced a brief resource allocation issue between approximately 9:24-9:31 AM PT. Since that time, we have observed normal operations. We are continuing to monitor the situation, and a further update will be provided within the next 30 minutes.
Feb 9, 10:22 PST
Investigating - We're investigating reports of issues accessing the Outreach platform and using various Outreach services. More information will be provided as it becomes known.
Feb 9, 09:57 PST
Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.