Outreach Status

All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
• "Operational" means that the system is behaving normally
• "Degraded" means some customers may be seeing slow performance
• "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
• "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

App1a Operational

Application

Operational

CRM Sync

Operational

Mailbox Sync

Operational

Taskflow

Operational

Third Party Integration

Operational

Outreach Everywhere

Operational

Outreach Voice

Operational

Public API

Operational

Reports

Operational

App1b Operational

Application

Operational

CRM Sync

Operational

Mailbox Sync

Operational

Taskflow

Operational

Third Party Integration

Operational

Outreach Everywhere

Operational

Outreach Voice

Operational

Public API

Operational

Reports

Operational

App1c Operational

Application

Operational

CRM Sync

Operational

Mailbox Sync

Operational

Taskflow

Operational

Third Party Integration

Operational

Outreach Everywhere

Operational

Outreach Voice

Operational

Public API

Operational

Reports

Operational

App1d Operational

Application

Operational

CRM Sync

Operational

Mailbox Sync

Operational

Taskflow

Operational

Third Party Integration

Operational

Outreach Everywhere

Operational

Outreach Voice

Operational

Public API

Operational

Reports

Operational

App1e Operational

Application

Operational

CRM Sync

Operational

Mailbox Sync

Operational

Taskflow

Operational

Third Party Integration

Operational

Outreach Everywhere

Operational

Outreach Voice

Operational

Public API

Operational

Reports

Operational

App1f Operational

Application

Operational

CRM Sync

Operational

Mailbox Sync

Operational

Taskflow

Operational

Third Party Integration

Operational

Outreach Everywhere

Operational

Outreach Voice

Operational

Public API

Operational

Reports

Operational

App2a Operational

Application

Operational

CRM Sync

Operational

Mailbox Sync

Operational

Taskflow

Operational

Third Party Integration

Operational

Outreach Everywhere

Operational

Outreach Voice

Operational

Public API

Operational

Reports

Operational

App2b Operational

Application

Operational

CRM Sync

Operational

Mailbox Sync

Operational

Taskflow

Operational

Third Party Integration

Operational

Outreach Everywhere

Operational

Outreach Voice

Operational

Public API

Operational

Reports

Operational

App2c Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports

Operational

App4a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports

Operational

Website Resources Operational

Outreach.io Website

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2023

Reporting data delayed

Resolved - Daily reporting data has finished populating for the Sep 25 period and is available for all impacted users.
Sep 26, 21:41 PDT

Update - We are continuing to populate the daily Reporting data from the Sep 25 period. We expect this process to continue for the next 4-6 hours, however some users may begin seeing the Sep 25 data populate as the fix reaches their production environment.

An update will be provided when all data has populated.
Sep 26, 15:47 PDT

Identified - Reporting data failed to refresh overnight for the Sep 25 period. This issue does not affect users hosted in the EU.

Impacted users may notice temporary data gaps in reporting metrics which refresh daily, including the Sales Execution Report, Team performance, and Sequence performance. We've identified the issue and we're applying a fix. The data ingestion will complete within 9 hours, however some users may begin to see data ingest as our fix is applied.

More information will be provided within the next 4 hours.
Sep 26, 11:36 PDT

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

9/23/23 - Scheduled Database Updates

Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:00 PDT

Scheduled - We will be performing scheduled maintenance to update databases on Saturday, Sep 23, 2023 from 8:00 - 10:00 AM PT.

During this time, Outreach users in select environments may encounter transient errors in the platform, including errors when saving changes, timeouts, and/or issues loading pages. Retries may be successful.

This maintenance will only impact users hosted in the app1a, app1b, app1c, app1e, and app1f production environments.

We appreciate your patience while we improve our platform experience. Please let us know at support.outreach.io if you have any questions or need any assistance.
Sep 18, 11:56 PDT

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Calendaring issues - Google Calendars

Resolved - Google has confirmed their service incident has resolved. Outreach engineers have validated that all Calendaring functionality has been restored.
Sep 21, 10:09 PDT

Monitoring - Google has begun rolling out a fix, and full resolution is expected within the next 60 minutes.

Outreach engineers have observed an increase in success rates for Calendaring. We'll continue to monitor the situation and partner with Google to ensure Outreach users are fully restored. An update will be provided within the next 60 minutes.
Sep 21, 09:24 PDT

Identified - Outreach engineers are responding to an alert from Google regarding service degradation to the Google Calendar experience.

Due to the Google Calendar service degradation, some Outreach users leveraging Google Calendar may encounter transient issues interacting with Calendars, including, but not necessarily limited to:

- Viewing Calendars
- Creating and/or updating Calendar events in the Outreach application
- Prospects may encounter errors when attempting to book meetings via the Public Calendar

We're closely monitoring the situation. Further updates will be provided as information becomes known.
Sep 21, 09:05 PDT

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

9/16/23 - Scheduled Database Updates

Completed - The scheduled maintenance has been completed.
Sep 16, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:30 PDT

Scheduled - We will be performing scheduled maintenance to update databases on Saturday, Sep 16, 2023 from 7:30 - 10:30 AM PT.

During this time, Outreach users may encounter transient errors in the platform.

We appreciate your patience while we improve our platform experience. Please let us know at support.outreach.io if you have any questions or need any assistance.
Sep 8, 16:10 PDT

Sep 15, 2023

Application Status Update

Resolved - We identified an issue with a recent deployment, and we rolled back the deployment to a previously-known healthy state at 8:38 AM PT. At this time, the platform is loading is expected.

We appreciate your patience while we restored functionality to our platform today. The success of our customers remains Outreach's top priority, and we are committed to maintaining the continuity, availability and integrity of our service. We will continue to fully investigate any contributing factor, and we'll identify every opportunity to improve our platform and prevent future occurrences of issues of this type. If you have any concerns, please open a ticket in our Support Portal so we can assist you.
Sep 15, 08:45 PDT

Identified - We've identified the source of the issue and we're actively applying a fix. More information will be provided when the fix has been implemented.
Sep 15, 08:36 PDT

Investigating - We're investigating reports of issues accessing parts of the Outreach platform. Updates will be provided as more information becomes known.
Sep 15, 08:19 PDT

Sep 14, 2023

Polling delays

Resolved - This issue has been resolved. All previously-unprocessed polling activities have now processed.
Sep 14, 10:52 PDT

Update - We have deployed a fix for the issue to all production environments. At this time, polling activities will continue and will process per the organization's established polling interval. Unfinished polling activities will complete in the order they were started.

We will continue to monitor telemetry and provide an update within the next 60 minutes.
Sep 14, 09:20 PDT

Identified - Starting at approximately 7:00 PM PT on Sep 13, 2023, Outreach users may encounter delays completing a portion of polling activities.

We have identified the root cause, and we're deploying a fix. The fix is expected to be complete within the next 1-2 hours, however after the fix is in place, we will continue to process a backlog of polling activities.

An update will be provided when the fix is in place, and when we begin processing backlogged polling activities.
Sep 14, 08:34 PDT

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.