Outreach Status

All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
• "Operational" means that the system is behaving normally
• "Degraded" means some customers may be seeing slow performance
• "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
• "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

App1a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1b Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1c Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1d Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1e Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1f Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2b Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2c Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App4a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

Website Resources Operational

Outreach.io Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 21, 2023

No incidents reported today.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Unable to access the Outreach platform

Resolved - This incident has been resolved.
Mar 16, 04:04 PDT

Monitoring - The issue has been identified and a fix has been deployed.
Mar 16, 03:39 PDT

Update - We are continuing to investigate this issue.
Mar 16, 03:24 PDT

Update - We are continuing to investigate this issue.
Mar 16, 03:19 PDT

Update - We are continuing to investigate this issue.
Mar 16, 03:17 PDT

Investigating - We are currently investigating this issue.
Mar 16, 03:09 PDT

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

Some Text Messages Not Displaying

Resolved - This incident has been resolved.
Mar 10, 12:57 PST

Monitoring - Our hotfix has been deployed and we are monitoring the success of the fix.
Mar 10, 11:42 PST

Update - After further investigation, this issue is impacting Outreach users with Texting enabled. Impacted users may see a gap in Text conversation history with a maximum of 50 conversations populating.

We are developing a hotfix to address the issue. More information will be provided when the hotfix is in deployment.
Mar 10, 08:59 PST

Identified - The issue has been identified and we are working on the fix.
Mar 10, 07:28 PST

Investigating - We are currently investigating the issue.
Mar 10, 06:41 PST

Mar 9, 2023

No incidents reported.

Mar 8, 2023

Application Response Time - app2c

Resolved - This incident has been resolved.
Mar 8, 10:53 PST

Update - We're continuing to investigate the root cause of this issue and we're engaging additional resources to assist with our investigation. More information will be provided when a root cause has been identified.
Mar 8, 09:44 PST

Investigating - We're investigating reports of increased latency when attempting to access certain pages in the Outreach platform. Updates will provided as more information becomes known.
Mar 8, 09:00 PST

Scheduled Maintenance for the outreach.io company website

Completed - The scheduled maintenance has been completed.
Mar 8, 06:02 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 04:02 PST

Scheduled - We will be performing scheduled maintenance on the outreach.io company website on Mar 8 between 4:00 - 6:00 AM PT. Some users may see success accessing the website prior to 6:00 AM PT as the maintenance progresses.

The Outreach platform will be available; users who typically sign in to the Outreach platform via the company website can instead access the platform directly using accounts.outreach.io.
Mar 7, 14:23 PST

Mar 7, 2023

No incidents reported.