All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
 • "Operational" means that the system is behaving normally
 • "Degraded" means some customers may be seeing slow performance
 • "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
 • "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

App1a Operational
Application
Operational
CRM Sync
Operational
Mailbox Sync
Operational
Taskflow
Operational
Third Party Integration
Operational
Outreach Everywhere
Operational
Outreach Voice
Operational
Public API
Operational
Reports
Operational
App1b Operational
Application
Operational
CRM Sync
Operational
Mailbox Sync
Operational
Taskflow
Operational
Third Party Integration
Operational
Outreach Everywhere
Operational
Outreach Voice
Operational
Public API
Operational
Reports
Operational
App1c Operational
Application
Operational
CRM Sync
Operational
Mailbox Sync
Operational
Taskflow
Operational
Third Party Integration
Operational
Outreach Everywhere
Operational
Outreach Voice
Operational
Public API
Operational
Reports
Operational
App1d Operational
Application
Operational
CRM Sync
Operational
Mailbox Sync
Operational
Taskflow
Operational
Third Party Integration
Operational
Outreach Everywhere
Operational
Outreach Voice
Operational
Public API
Operational
Reports
Operational
App1e Operational
Application
Operational
CRM Sync
Operational
Mailbox Sync
Operational
Taskflow
Operational
Third Party Integration
Operational
Outreach Everywhere
Operational
Outreach Voice
Operational
Public API
Operational
Reports
Operational
App1f Operational
Application
Operational
CRM Sync
Operational
Mailbox Sync
Operational
Taskflow
Operational
Third Party Integration
Operational
Outreach Everywhere
Operational
Outreach Voice
Operational
Public API
Operational
Reports
Operational
App2a Operational
Application
Operational
CRM Sync
Operational
Mailbox Sync
Operational
Taskflow
Operational
Third Party Integration
Operational
Outreach Everywhere
Operational
Outreach Voice
Operational
Public API
Operational
Reports
Operational
App2b Operational
Application
Operational
CRM Sync
Operational
Mailbox Sync
Operational
Taskflow
Operational
Third Party Integration
Operational
Outreach Everywhere
Operational
Outreach Voice
Operational
Public API
Operational
Reports
Operational
App2c Operational
Application Operational
CRM Sync Operational
Mailbox Sync Operational
Taskflow Operational
Third Party Integration Operational
Outreach Everywhere Operational
Outreach Voice Operational
Public API Operational
Reports
Operational
App4a Operational
Application Operational
CRM Sync Operational
Mailbox Sync Operational
Taskflow Operational
Third Party Integration Operational
Outreach Everywhere Operational
Outreach Voice Operational
Public API Operational
Reports
Operational
Website Resources Operational
Outreach.io Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2023
Resolved - Daily reporting data has finished populating for the Sep 25 period and is available for all impacted users.
Sep 26, 21:41 PDT
Update - We are continuing to populate the daily Reporting data from the Sep 25 period. We expect this process to continue for the next 4-6 hours, however some users may begin seeing the Sep 25 data populate as the fix reaches their production environment.

An update will be provided when all data has populated.

Sep 26, 15:47 PDT
Identified - Reporting data failed to refresh overnight for the Sep 25 period. This issue does not affect users hosted in the EU.

Impacted users may notice temporary data gaps in reporting metrics which refresh daily, including the Sales Execution Report, Team performance, and Sequence performance. We've identified the issue and we're applying a fix. The data ingestion will complete within 9 hours, however some users may begin to see data ingest as our fix is applied.

More information will be provided within the next 4 hours.

Sep 26, 11:36 PDT
Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:00 PDT
Scheduled - We will be performing scheduled maintenance to update databases on Saturday, Sep 23, 2023 from 8:00 - 10:00 AM PT.

During this time, Outreach users in select environments may encounter transient errors in the platform, including errors when saving changes, timeouts, and/or issues loading pages. Retries may be successful.

This maintenance will only impact users hosted in the app1a, app1b, app1c, app1e, and app1f production environments.

We appreciate your patience while we improve our platform experience. Please let us know at support.outreach.io if you have any questions or need any assistance.

Sep 18, 11:56 PDT
Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - Google has confirmed their service incident has resolved. Outreach engineers have validated that all Calendaring functionality has been restored.
Sep 21, 10:09 PDT
Monitoring - Google has begun rolling out a fix, and full resolution is expected within the next 60 minutes.

Outreach engineers have observed an increase in success rates for Calendaring. We'll continue to monitor the situation and partner with Google to ensure Outreach users are fully restored. An update will be provided within the next 60 minutes.

Sep 21, 09:24 PDT
Identified - Outreach engineers are responding to an alert from Google regarding service degradation to the Google Calendar experience.

Due to the Google Calendar service degradation, some Outreach users leveraging Google Calendar may encounter transient issues interacting with Calendars, including, but not necessarily limited to:

- Viewing Calendars
- Creating and/or updating Calendar events in the Outreach application
- Prospects may encounter errors when attempting to book meetings via the Public Calendar

We're closely monitoring the situation. Further updates will be provided as information becomes known.

Sep 21, 09:05 PDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 07:30 PDT
Scheduled - We will be performing scheduled maintenance to update databases on Saturday, Sep 16, 2023 from 7:30 - 10:30 AM PT.

During this time, Outreach users may encounter transient errors in the platform.

We appreciate your patience while we improve our platform experience. Please let us know at support.outreach.io if you have any questions or need any assistance.

Sep 8, 16:10 PDT
Sep 15, 2023
Resolved - We identified an issue with a recent deployment, and we rolled back the deployment to a previously-known healthy state at 8:38 AM PT. At this time, the platform is loading is expected.

We appreciate your patience while we restored functionality to our platform today. The success of our customers remains Outreach's top priority, and we are committed to maintaining the continuity, availability and integrity of our service. We will continue to fully investigate any contributing factor, and we'll identify every opportunity to improve our platform and prevent future occurrences of issues of this type. If you have any concerns, please open a ticket in our Support Portal so we can assist you.

Sep 15, 08:45 PDT
Identified - We've identified the source of the issue and we're actively applying a fix. More information will be provided when the fix has been implemented.
Sep 15, 08:36 PDT
Investigating - We're investigating reports of issues accessing parts of the Outreach platform. Updates will be provided as more information becomes known.
Sep 15, 08:19 PDT
Sep 14, 2023
Resolved - This issue has been resolved. All previously-unprocessed polling activities have now processed.
Sep 14, 10:52 PDT
Update - We have deployed a fix for the issue to all production environments. At this time, polling activities will continue and will process per the organization's established polling interval. Unfinished polling activities will complete in the order they were started.

We will continue to monitor telemetry and provide an update within the next 60 minutes.

Sep 14, 09:20 PDT
Identified - Starting at approximately 7:00 PM PT on Sep 13, 2023, Outreach users may encounter delays completing a portion of polling activities.

We have identified the root cause, and we're deploying a fix. The fix is expected to be complete within the next 1-2 hours, however after the fix is in place, we will continue to process a backlog of polling activities.

An update will be provided when the fix is in place, and when we begin processing backlogged polling activities.

Sep 14, 08:34 PDT
Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.