Outreach Status

All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
• "Operational" means that the system is behaving normally
• "Degraded" means some customers may be seeing slow performance
• "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
• "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

App1a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1b Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1c Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1d Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1e Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1f Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2b Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2c Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App4a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

Website Resources Operational

Outreach.io Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023

Outreach.io Website Intermittently Unavailable

Resolved - This issue has been resolved.
May 26, 13:51 PDT

Investigating - We're investigating reports of intermittent issues accessing the Outreach.io company website. The Outreach platform/UI are not affected.

If you sign in to the Outreach platform via the company website, you can instead access the platform using accounts.outreach.io.

More information will be provided as it becomes know.
May 26, 13:08 PDT

May 25, 2023

No incidents reported.

May 24, 2023

Some users are unable to access plugin

Resolved - This incident has been resolved.
May 24, 10:06 PDT

Monitoring - A fix has been implemented and we are seeing signs of recovery. We are actively monitoring.
May 24, 09:56 PDT

Update - We have identified a fix to this issue. We are actively deploying the fix which should be live within 1 hour.
May 24, 09:36 PDT

Identified - Some users on app2c may receive a "Unknown error occurred. Please try again later" error message when accessing the plugin. Engineering has identified a root cause and is working on a solution.
May 24, 08:46 PDT

Outreach application not loading

Resolved - This incident has been resolved.
May 24, 09:04 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 08:53 PDT

Investigating - We are currently investigating this issue.
May 24, 08:38 PDT

CSV Import reporting no data

Resolved - This incident has been resolved.
May 24, 06:39 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 06:20 PDT

Update - We are continuing to work on a fix for this issue.
May 24, 06:19 PDT

Update - We are continuing to work on a fix for this issue.
May 24, 05:51 PDT

Identified - The issue has been identified and a fix is being implemented.
May 24, 05:20 PDT

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

Outreach Voice call issues

Resolved - This incident has been resolved.
May 18, 19:18 PDT

Monitoring - At this time, our telemetry is indicating Outreach users are seeing success when placing or receiving calls. Our third-party Voice provider, Twilio, has indicated their service has recovered and they are monitoring the success of their recovery. An additional update will be provided upon mitigation, or as more information becomes known.
May 18, 18:08 PDT

Identified - Our third-party Voice provider, Twilio, is experiencing call connectivity issues and they've alerted us to the situation. We're actively monitoring the situation and partnering with Twilio on a resolution for our users.

At this time, our telemetry is indicating some users may be seeing success placing and receiving calls. More information will be provided as information becomes known.
May 18, 17:20 PDT

Investigating - We're investigating reports of issues placing outbound calls through the Outreach platform. Inbound calls into the platform may also fail. We've engaged our third-party voice provider to assist with the investigation. Updates will be provided as more information becomes known.
May 18, 16:43 PDT

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

May 14, 2023

No incidents reported.