Monitoring - Outreach will be performing scheduled maintenance to upgrade our infrastructure over the next several weekends.

The following is the schedule of our remaining maintenance events for each environment (please note these times are subject to change):

app1b - complete
app1f - complete
app1e - complete

app1c - Feb 4 7:00 - 11:00 AM PST
app1a - Feb 5 7:00 - 11:00 AM PST
app2c - Feb 11 7:00 - 11:00 AM PST
app2b - Feb 12 7:00 - 11:00 AM PST
app2a - Feb 12 8:00 AM - 12:00 PM PST

(You can verify which environment you are in by reading the URL when logged-in to your Outreach instance)

During this time, access to the Outreach platform will be unavailable and you will not be able to use Outreach functionality. Please make sure to complete and save any work 15 minutes prior to the start of the maintenance, as unsaved work will be lost once maintenance begins.

The maintenance is expected to complete within the 4 hour time window, and some Outreach users may begin seeing access restored sooner as the maintenance progresses.

Once the migration is complete, services will become available for use and backfill unless noted below:

- Missed calls during this time will not populate in Outreach
- Since Kaia will not record any meetings, Kaia recordings will be missing for this time period in Outreach Guide and Outreach Commit
- Open and clicks during this time by prospects will not be tracked

We appreciate your understanding and flexibility as we improve our platform. If you ever have any questions, please create a ticket in our support portal so that we can assist you.

Jan 03, 2023 - 14:53 PST

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
 • "Operational" means that the system is behaving normally
 • "Degraded" means some customers may be seeing slow performance
 • "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
 • "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

App1a Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1b Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1c Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1d Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1e Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App1f Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App2a Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App2b Operational
Application ? Operational
CRM Sync ? Operational
Mailbox Sync ? Operational
Taskflow ? Operational
Third Party Integration ? Operational
Outreach Everywhere ? Operational
Outreach Voice ? Operational
Public API ? Operational
Reports ? Operational
App2c Operational
Application Operational
CRM Sync Operational
Mailbox Sync Operational
Taskflow Operational
Third Party Integration Operational
Outreach Everywhere Operational
Outreach Voice Operational
Public API Operational
Reports ? Operational
App4a Operational
Application Operational
CRM Sync Operational
Mailbox Sync Operational
Taskflow Operational
Third Party Integration Operational
Outreach Everywhere Operational
Outreach Voice Operational
Public API Operational
Reports ? Operational
Website Resources Operational
Outreach.io Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 5, 2023
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 06:01 PST
Scheduled - We will be undergoing scheduled networking maintenance on Feb 5th between 6:00 - 8:00 AM PST. Outreach users in app2a, app2b, and app2c may see transient connection issues during this time.
Jan 30, 10:11 PST
Feb 4, 2023

No incidents reported.

Feb 3, 2023
Resolved - This incident has been resolved.
Feb 3, 01:21 PST
Update - We are continuing to monitor for any further issues.
Feb 3, 01:14 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 01:13 PST
Update - We are continuing to work on a fix for this issue.
Feb 3, 01:11 PST
Identified - The issue has been identified and a fix is being implemented.
Feb 3, 01:03 PST
Investigating - We are currently investigating this issue.
Feb 3, 01:02 PST
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - We've scaled our resources and our telemetry is indicating a return to expected sync times. This issue is resolved.
Jan 31, 11:35 PST
Update - We've identified an unexpected increase in sync activity requests as the root cause and we're actively scaling our resources to accommodate the increase in requests. Syncs to Salesforce in app1f are still occurring, however on a delay of approximately 1-2 hours.

Workaround: Impacted users may manually perform a sync to see activities sync between Outreach and Salesforce.

Updates will be provided when we have an ETA for resolution.

Jan 31, 10:27 PST
Identified - We're investigating reports of Outreach users in app1f encountering errors when attempting to automatically sync calls or other activities with Salesforce.

We have identified a preliminary root cause and we're exploring mitigation options, however some users may have success syncing activities manually. Updates will be provided when more information becomes known.

Jan 31, 09:35 PST
Resolved - We were notified of a third-party issue preventing the Outreach platform from communicating with Gmail-configured mailboxes between approximately 6:19 AM and 7:03 AM PST. During this time, Outreach users leveraging Gmail to perform email activities may have encountered error messages. The third-party issue self-resolved, and email operations continued as expected.
Jan 31, 07:15 PST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.