All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
 • "Operational" means that the system is behaving normally
 • "Degraded" means some customers may be seeing slow performance
 • "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
 • "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

Application ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
CRM Sync Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Activity ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Admin & Org Settings Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Task Flow Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Apps ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Outreach Everywhere Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Outreach Voice ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Public API Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Reports ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Kaia ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Personal Settings ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Success Plans Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Content ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Records ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Triggers Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Forecasting ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Website and Support Resources ? Operational
Outreach.io Website ? Operational
Data Sharing Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 PDT
Scheduled - We will be undergoing scheduled maintenance from 6:00 AM PT - 10:00 AM PT on 5/18/2024. Outreach users may see some performance issues during this time.
May 10, 08:26 PDT
May 17, 2024

No incidents reported.

May 16, 2024
Resolved - Engineering has confirmed that the issue is resolved. Users' call tasks will automatically be synced going forward and past calls should be synced to their CRM.
May 16, 20:04 PDT
Monitoring - Engineering has pushed out a fix that is producing improved sync times. We're currently monitoring to ensure that this issue is resolved.
May 16, 19:11 PDT
Identified - We have identified a potential root cause. We are working with our engineering team to deploy a potential fix and monitor improvement.
May 16, 16:41 PDT
Update - Users may still see a delay in their calls syncing to their CRM. Engineering is currently working on improving those times. We'll post again when we have another update.
May 16, 16:19 PDT
Update - Engineering is continuing to investigate the root cause of the issue. We'll post another update within the next half hour.
May 16, 15:46 PDT
Update - Engineering is continuing to investigate the root cause of the issue. We'll post another update within the next half hour.
May 16, 14:53 PDT
Update - Engineering is continuing to investigate the root cause of the issue. We'll post another update within the next half hour.

In the meantime, calls can still be successfully synced to your CRM manually using the steps linked in this article: https://support.outreach.io/hc/en-us/articles/360057430953-How-To-Force-Sync-Activities-to-a-CRM

May 16, 14:23 PDT
Investigating - Calls are not automatically syncing to the CRM for users on app1e. Engineering is currently investigating. We'll post another update within the next half hour.
May 16, 14:02 PDT
May 15, 2024
Resolved - The incident has been resolved, we are continuing to monitor the results of the implemented fix.
May 15, 03:09 PDT
Monitoring - We have implemented a fix and monitoring the results
May 15, 01:44 PDT
Investigating - We are currently investigating an issue pertaining to tasks not loading on Outreach bento App1f. Potential other platform services impacted. We are in contact with our developer teams to solve this.
May 15, 00:01 PDT
May 14, 2024

No incidents reported.

May 13, 2024
Resolved - This issue has been resolved. All users should now be able to import successfully.
May 13, 12:24 PDT
Update - Engineering has identified a root cause and is currently in the process of rolling back the update they believe is responsible for the issue. We'll post another update within the next half hour.
May 13, 12:16 PDT
Identified - Some users are unable to complete a Bulk Import because they are unable to see or select fields when importing. Engineering is currently investigating. We'll post another update within the next half hour.
May 13, 12:06 PDT
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Resolved - Engineering has resolved the issue and users should now be able to access their Outbox without error.
May 10, 07:03 PDT
Identified - Users are receiving an "Incompatible filters applied" error message whenever they attempt to access the Outbox. Engineering has identified the root cause and is working on a fix.
May 10, 06:55 PDT
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.