Outreach Status

All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
• "Operational" means that the system is behaving normally
• "Degraded" means some customers may be seeing slow performance
• "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
• "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

Application Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

CRM Sync Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Activity Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Admin & Org Settings Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Task Flow Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Apps Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Outreach Everywhere Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Outreach Voice Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Public API Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Reports Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Kaia Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Personal Settings Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Success Plans Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Content Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Records Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Triggers Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Forecasting Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Website and Support Resources Operational

Outreach.io Website Operational

Data Sharing Operational

App1a Operational

App1b Operational

App1c Operational

App1e Operational

App1f Operational

App2a Operational

App2b Operational

App2c Operational

App4a Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 9, 2024

Task processing performance

Resolved - This incident has been resolved.
Sep 9, 05:25 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 05:10 PDT

Identified - The issue has been identified and a fix is being implemented.
Sep 9, 05:08 PDT

Investigating - We are currently investigating this issue.
Sep 9, 04:42 PDT

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

Listview page failing to load on APP1F

Resolved - This issue has been resolved.
Sep 5, 10:53 PDT

Monitoring - We are actively monitoring our telemetry data, and we continue to see no errors for the affected organizations.
Sep 5, 10:35 PDT

Identified - We have identified the issue, and performed mitigation steps. We see initial recovery and are continuing to monitor for full recovery.
Sep 5, 10:15 PDT

Update - We are continuing to investigate this issue.
Sep 5, 09:37 PDT

Investigating - At this time some users may experience issues with list views not loading on app1f. We are investigating the issue.
Sep 5, 09:04 PDT

Issues With Emails Not Being Sent And Unable To Make Voice Calls

Resolved - This incident has been resolved.
Sep 5, 06:39 PDT

Investigating - We are currently investigating the issue.
Sep 5, 06:15 PDT

Sep 4, 2024

No incidents reported.

Sep 3, 2024

Kaia is unable to join meetings

Resolved - This incident has been resolved
Sep 3, 16:21 PDT

Monitoring - We have implemented a fix to resolve this issue and are monitoring to ensure it is fully resolved
Sep 3, 15:36 PDT

Update - We are continuing to investigate this issue.
Sep 3, 13:20 PDT

Update - We are continuing to investigate this issue.
Sep 3, 12:08 PDT

Update - We are continuing to investigate this issue.
Sep 3, 11:14 PDT

Update - Our engineering team are continuing to investigate the issue
Sep 3, 10:40 PDT

Update - Some users might experience errors when Kaia bot is trying to join meetings
Sep 3, 09:53 PDT

Investigating - We are currently investigating this issue.
Sep 3, 09:52 PDT

CRM Import Showing A Timeout Error

Resolved - This issue is resolved
Sep 3, 14:05 PDT

Update - Our engineering team are continuing to monitor the issue to confirm when mitigated
Sep 3, 12:37 PDT

Update - Our engineering team are continuing to monitor the issue to confirm when mitigated
Sep 3, 11:33 PDT

Update - Our engineering team are monitoring to confirm the issue has been mitigated
Sep 3, 10:39 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 3, 10:00 PDT

Update - Our engineering team has made changes and are currently monitoring to confirm the issue has been mitigated.
Sep 3, 09:34 PDT

Update - We are continuing to work on a fix for this issue.
Sep 3, 08:57 PDT

Update - We are continuing to work on a fix for this issue.
Sep 3, 08:32 PDT

Identified - Our engineering team has made changes and are currently monitoring to confirm the issue has been mitigated.
Sep 3, 08:05 PDT

Update - We are currently investigating reports of an issue where outbound sync is failing for organizations in app2c.
We are actively investigating this issue and will provide an update as soon as possible.
Sep 3, 07:24 PDT

Investigating - We are currently investigating the issue.
Sep 3, 07:11 PDT

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

CRM outbound sync fails for organizations in app2c

Resolved - This incident has been resolved.
Aug 30, 09:50 PDT

Update - We have mitigated the issue and will be monitoring to ensure stability.
Aug 29, 18:33 PDT

Monitoring - A fix has been implemented. We are seeing signs of recovery whereas outbound sync for organizations in app2c is working as expected. We are now actively monitoring this issue for full recovery.
Aug 29, 17:12 PDT

Identified - We have identified the issue and implemented a potential fix. We are seeing initial improvement on outbound sync for organizations in app2c, and will continue to update on further progress we make.
Aug 29, 16:26 PDT

Update - We are still actively investigating this issue, and will continue to provide updates.
Aug 29, 15:42 PDT

Update - We are still actively investigating this issue, and will continue to provide updates.
Aug 29, 15:01 PDT

Investigating - We are currently investigating reports of an issue where outbound sync is failing for organizations in app2c. We are actively investigating this issue and will provide an update as soon as possible.
Aug 29, 14:11 PDT

Aug 29, 2024

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.