All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
 • "Operational" means that the system is behaving normally
 • "Degraded" means some customers may be seeing slow performance
 • "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
 • "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

Application ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
CRM Sync Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Activity ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Admin & Org Settings Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Task Flow Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Apps ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Outreach Everywhere Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Outreach Voice ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Public API Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Reports ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Kaia ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Personal Settings ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Success Plans Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Content ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Records ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Triggers Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Forecasting ? Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Website and Support Resources ? Operational
Outreach.io Website ? Operational
Data Sharing Operational
App1a Operational
App1b Operational
App1c Operational
App1d Operational
App1e Operational
App1f Operational
App2a Operational
App2b Operational
App2c Operational
App4a Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 22, 2024

No incidents reported today.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Resolved - The issue has been resolved. Going forward, users should be able to successfully save all settings. All settings saved during the outage should be restored.
Jun 20, 10:12 PDT
Update - Engineering has identified that there is a delay in settings being saved rather than settings not being saved at all. Users may see a delay in those settings displaying correctly on the settings page (about 15 minutes later).
Jun 20, 09:20 PDT
Identified - Users are unable to save certain settings. This includes org settings, some user settings, and some voice settings. Upon refresh, users will see that changed settings have not successfully been saved.

Engineering believes they have identified the root cause and is currently working on deploying a fix internally for testing. As soon as the fix is confirmed to work, it will be deployed globally.

Jun 20, 09:17 PDT
Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - This incident has been resolved.
Jun 14, 11:42 PDT
Update - We have released an update to our Outreach Everywhere extension (version 3.0.3) and are now experiencing a reduced error rate. In the event that your extension is not updating automatically, you may need to reach out to your IT Team to ensure that you have the most-recent Outreach Everywhere extension. We continue to experience reduced error rate and will continue to monitor.

To check what version your chrome extension is in, you will need to
1) Copy and paste: chrome://extensions/?id=chmpifjjfpeodjljjadlobceoiflhdid to your browser URL
2) Review the version, and update manually if needed -> https://share.zight.com/Qwuo2OG9

Jun 10, 10:25 PDT
Monitoring - We continue to experience reduced error rate and will continue to monitor.
Jun 4, 10:14 PDT
Update - We are continuing to monitor as users are experiencing reduced error rate to login.
Jun 3, 14:45 PDT
Identified - We have identified a potential root cause. We are currently testing out several proposed improvements. Further we have increased our telemetry as we monitor this issue going forward. Updates to follow.
May 31, 15:31 PDT
Update - We have identified some contributing factors that we are working to resolve through an update. The full root cause is still under investigation.

The current workaround will be to perform sign-ins as shown by the Outreach purple banner that is shown in Gmail and Google Calendar.

May 31, 04:01 PDT
Update - We are continuing to investigate this issue.
May 31, 00:13 PDT
Update - We are continuing to investigate this issue, where users are being asked to sign in multiple times a day in the chrome extension. We have not found root cause, but are actively working on resolving this issue as quickly as possible.

The current workaround will be to perform sign-ins as shown by the Outreach purple banner that is shown in Gmail and Google Calendar.

May 30, 14:18 PDT
Investigating - We are currently investigating issues around our chrome extension where users are being asked to sign in multiple times a day.

Please note, due to Google Chrome's new policy around extensions; if a user has not utilized the chrome extension for more than 6 hours, then the expectation is that the user will be asked to sign-in again. This is a new policy that has been enforced by the Google Chrome Extensions service.

May 30, 09:46 PDT
Jun 13, 2024
Resolved - We have applied a fix to the server side that has restored functionality on the platform. Thanks for bearing with us as we investigated the issue and don't hesitate to contact our Support team if you need further assistance.
Jun 13, 23:41 PDT
Update - We are continuing to investigate this issue. Another update will be provided within 30 minutes.
Jun 13, 22:39 PDT
Update - We are continuing to investigate this issue. Another update will be provided within 30 minutes.
Jun 13, 22:05 PDT
Investigating - We are currently investigating this issue.
Jun 13, 21:31 PDT
Resolved - This incident has been resolved.
Jun 13, 15:43 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Another update will be provided in 1 hour.
Jun 13, 14:27 PDT
Investigating - We're investigating reports of Application Slowness and Email Send/ Sync issues within the App2c Bento. Our engineering team is currently investigating this behavior.
Jun 13, 14:20 PDT
Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - We have reverted a configuration change and the issue was resolved.
Jun 11, 12:56 PDT
Identified - Our engineers have identified the issue and a fix is being released to all bentos at this time.
Jun 11, 12:20 PDT
Investigating - We are currently investigating this issue and testing/ monitoring a fix at this time.
Jun 11, 12:07 PDT
Jun 10, 2024
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.