Outreach Status

All Systems Operational

About This Site

We continuously monitor the status of Outreach.io and all its related services. If there are any interruptions in service, a note will be posted here. We will also post notices of scheduled downtime on this page. Below you can see the explanation of types of disruptions:
• "Operational" means that the system is behaving normally
• "Degraded" means some customers may be seeing slow performance
• "Minor Outage" implies a small percentage of customers are experiencing significantly reduced functionality
• "Major Outage" implies most customers are experiencing significantly reduced functionality

If you are experiencing problems connecting to Outreach and do not see a notice posted, please submit a request to support.

Need help? Visit our Help Center.

App1a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1b Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1c Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1d Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1e Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App1f Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2b Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App2c Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

App4a Operational

Application Operational

CRM Sync Operational

Mailbox Sync Operational

Taskflow Operational

Third Party Integration Operational

Outreach Everywhere Operational

Outreach Voice Operational

Public API Operational

Reports Operational

Website Resources Operational

Outreach.io Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 30, 2023

No incidents reported today.

Nov 29, 2023

Issues loading the Outreach platform - app1a, app1f

Resolved - This issue has been resolved.
Nov 29, 10:16 PST

Monitoring - We have applied a fix and we are monitoring telemetry to validate the success of the fix.
Nov 29, 10:10 PST

Identified - We have identified the issue. At this time, users in app1f may be seeing signs of recovery. An update will be provided when a fix is fully in place.
Nov 29, 10:03 PST

Investigating - We're investigating reports of increased latency and/or timeouts when loading certain pages in the Outreach platform for users in app1a and app1f. Updates will provided as more information becomes known.
Nov 29, 09:56 PST

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

App2c - Emails delayed in "Sending Now" state

Resolved - This issue is resolved. We identified a configuration issue which added strain to mailing resources. We removed the source of the configuration issue and scaled up resources to process a backlog of mailing requests. By ~2:00 PM PT, all delayed mailing items were processed.
Nov 16, 14:02 PST

Identified - We have identified the root cause of the issue, and we're continuing to scale our resources to process the backlog of email requests in app2c.
Nov 16, 11:59 PST

Update - We have scaled up our email send resources. As a result, our telemetry is indicating an improvement in backlogged emails processing. Some users may continue to see delays until all backlogged emails are processed. We are continuing to investigate the root cause of the issue.
Nov 16, 10:35 PST

Update - We're continuing to investigate the root cause of the issue. In the meantime, we're exploring mitigation options to process all outstanding send requests. An update will be provided when a mitigation plan is in place.
Nov 16, 10:09 PST

Investigating - We are currently investigating reports of emails delayed in a "Sending Now" state. At this time, this is only impacting users hosted in the app2c environment. We will provide updates as the become available.
Nov 16, 09:32 PST

Issues accessing Google services, authenticating and sending email

Resolved - This issue is resolved. As of 11:21 AM PT, we observed successful connections to Google. At that time, a backlog of emails requests processed; all users are now able to send emails with Gmail as expected.
Nov 16, 12:22 PST

Identified - As of 11:21 AM PT, we're observing an improvement in connections to Google services. As a result, emails sent from Gmail addresses are beginning to send successfully, however a backlog of email requests is being processed.
Nov 16, 11:36 PST

Investigating - We are investigating reports of issues connecting to Google services, including sending emails in Outreach from Gmail. Users may be encountering errors messages and/or authentication issues when attempting to send scheduled or ad hoc emails. More information will be provided as it becomes known.
Nov 16, 11:13 PST