Unable to send emails through the Outlook Add in

Incident Report for Outreach

Resolved

The incident regarding users not being able to utilize the Microsoft Outlook Add In, has been resolved.

Posted Jul 30, 2024 - 08:00 PDT

Monitoring

Microsoft has mitigated the issue, and, Outreach users should be able to utilize the Outlook Add In. We will continue to monitor.

Posted Jul 30, 2024 - 07:55 PDT

Update

We've identified a reported issue with Microsoft https://status.cloud.microsoft/, Outreach's Outlook Add In partner. Outreach users may encounter issues sending emails trough the Outlook Add In. We've engaged our third-party partner to assist with the investigation. Updates will be provided as more information becomes known.

Posted Jul 30, 2024 - 07:33 PDT

Investigating

Engineers are currently investigating multiple reports of users not being able to send emails using the Outlook Add in. We will update as soon as more information becomes known.

Posted Jul 30, 2024 - 07:16 PDT

This incident affected: App2c (Outreach Everywhere), App4a (Outreach Everywhere), App2b (Outreach Everywhere), App1a (Outreach Everywhere), App1e (Outreach Everywhere), App1f (Outreach Everywhere), App2a (Outreach Everywhere), App1b (Outreach Everywhere), App1c (Outreach Everywhere), and Outreach Everywhere.