Outreach Voice call issues
Incident
Report for Outreach
Resolved
This incident has been resolved.
Monitoring
At this time, our telemetry is indicating Outreach users are seeing success when placing or receiving calls. Our third-party Voice provider, Twilio, has indicated their service has recovered and they are monitoring the success of their recovery. An additional update will be provided upon mitigation, or as more information becomes known.
Identified
Our third-party Voice provider, Twilio, is experiencing call connectivity issues and they've alerted us to the situation. We're actively monitoring the situation and partnering with Twilio on a resolution for our users.
At this time, our telemetry is indicating some users may be seeing success placing and receiving calls. More information will be provided as information becomes known.
At this time, our telemetry is indicating some users may be seeing success placing and receiving calls. More information will be provided as information becomes known.
Investigating
We're investigating reports of issues placing outbound calls through the Outreach platform. Inbound calls into the platform may also fail. We've engaged our third-party voice provider to assist with the investigation. Updates will be provided as more information becomes known.
This incident affected: App2c (Outreach Voice), App4a (Outreach Voice), App2b (Outreach Voice), App1a (Outreach Voice), App2a (Outreach Voice), App1e (Outreach Voice), App1f (Outreach Voice), App1b (Outreach Voice), App1c (Outreach Voice), and App1d (Outreach Voice).