Unable to create new users

Incident Report for Outreach

Resolved

The fix has been deployed and new user creation is now successful. We apologize for the inconvenience caused.

Posted Aug 19, 2024 - 12:42 PDT

Update

Engineering prepared the fix and is currently working on deploying it to all the bentos.

Posted Aug 19, 2024 - 12:22 PDT

Identified

Engineering has identified the issue and is currently working on a fix.

Posted Aug 19, 2024 - 10:17 PDT

Investigating

We're experiencing an issue where new users can't be created. Engineering is currently investigating. We apologize for the inconvenience.

Posted Aug 19, 2024 - 10:05 PDT

This incident affected: Admin & Org Settings (App1a, App1b, App1c, App1e, App1f, App2a, App2b, App2c, App4a).