Delays sending emails

Incident Report for Outreach

Resolved

This incident has been resolved.

Posted Jan 23, 2020 - 11:30 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 23, 2020 - 09:49 PST

Investigating

Some users may experience a general decrease in performance, including email delays. Engineering is investigating the issue.

Posted Jan 23, 2020 - 07:50 PST

This incident affected: App2b (Application, CRM Sync, Mailbox Sync, Taskflow, Third Party Integration, Outreach Everywhere, Outreach Voice), App1a (Application, CRM Sync, Mailbox Sync, Taskflow, Third Party Integration, Outreach Everywhere, Outreach Voice), App1e (Application, CRM Sync, Mailbox Sync, Taskflow, Third Party Integration, Outreach Everywhere, Outreach Voice), App1f (Application, CRM Sync, Mailbox Sync, Taskflow, Third Party Integration, Outreach Everywhere, Outreach Voice), App2a (Application, CRM Sync, Mailbox Sync, Taskflow, Third Party Integration, Outreach Everywhere, Outreach Voice), App1b (Application, CRM Sync, Mailbox Sync, Taskflow, Third Party Integration, Outreach Everywhere, Outreach Voice), App1c (Application, CRM Sync, Mailbox Sync, Taskflow, Third Party Integration, Outreach Everywhere, Outreach Voice), and App1d (Application, CRM Sync, Mailbox Sync, Taskflow, Third Party Integration, Outreach Everywhere, Outreach Voice).