Prospect Stuck in Pending Error in Sequences

Incident Report for Outreach

Resolved

This issue is now resolved.

Posted Jul 01, 2024 - 16:19 PDT

Identified

We have identified the issue affecting pending prospects and are actively working on a resolution. We appreciate your patience and will provide updates as soon as more information is available.

Posted Jul 01, 2024 - 16:07 PDT

Investigating

We are investigating an issue with prospects stuck in pending for sequence activation. A temporary workaround is to manually "activate" the prospects in sequence, this should take them out of the pending state.

Posted Jul 01, 2024 - 15:46 PDT

This incident affected: Application (App1c) and App1c (Application).