Mailbox syncing issue

Incident Report for Outreach

Resolved

This incident has been resolved.

Posted Feb 01, 2024 - 08:06 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 01, 2024 - 07:17 PST

Update

We are pending verification on two components.

Posted Feb 01, 2024 - 06:21 PST

Update

The fix has been deployed and we are pending verification on two components.

Posted Feb 01, 2024 - 05:33 PST

Update

The fix verification process is ongoing

Posted Feb 01, 2024 - 05:20 PST

Update

The fix verification process is ongoing

Posted Feb 01, 2024 - 04:38 PST

Update

A fix has been deployed to address mailbox functionality - verification is ongoing.

Posted Feb 01, 2024 - 03:49 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 01, 2024 - 03:19 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 01, 2024 - 02:43 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 01, 2024 - 02:14 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 01, 2024 - 01:44 PST

Update

We are continuing to investigate this issue.

Posted Feb 01, 2024 - 01:34 PST

Update

We are continuing to investigate this issue.

Posted Feb 01, 2024 - 01:17 PST

Investigating

We are currently investigating this issue.

Posted Feb 01, 2024 - 01:04 PST

This incident affected: App2c (Mailbox Sync), App4a (Mailbox Sync), App2b (Mailbox Sync), App1a (Mailbox Sync), App1e (Mailbox Sync), App1f (Mailbox Sync), App2a (Mailbox Sync), App1b (Mailbox Sync), App1c (Mailbox Sync), and App1d (Mailbox Sync).