Mailbox syncing issue

Incident Report for Outreach

Resolved

This incident has been resolved.

Posted Feb 01, 2024 - 08:06 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 01, 2024 - 07:17 PST

Update

We are pending verification on two components.

Posted Feb 01, 2024 - 06:21 PST

Update

The fix has been deployed and we are pending verification on two components.

Posted Feb 01, 2024 - 05:33 PST

Update

The fix verification process is ongoing

Posted Feb 01, 2024 - 05:20 PST

Update

The fix verification process is ongoing

Posted Feb 01, 2024 - 04:38 PST

Update

A fix has been deployed to address mailbox functionality - verification is ongoing.

Posted Feb 01, 2024 - 03:49 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 01, 2024 - 03:19 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 01, 2024 - 02:43 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 01, 2024 - 02:14 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 01, 2024 - 01:44 PST

Update

We are continuing to investigate this issue.

Posted Feb 01, 2024 - 01:34 PST

Update

We are continuing to investigate this issue.

Posted Feb 01, 2024 - 01:17 PST

Investigating

We are currently investigating this issue.

Posted Feb 01, 2024 - 01:04 PST

This incident affected: App2c (Mailbox Sync), App4a (Mailbox Sync), App2b (Mailbox Sync), App1a (Mailbox Sync), App1e (Mailbox Sync), App1f (Mailbox Sync), App2a (Mailbox Sync), App1b (Mailbox Sync), App1c (Mailbox Sync), and Mailbox Sync.