Issues accessing Google services, authenticating and sending email

Incident Report for Outreach

Resolved

This issue is resolved. As of 11:21 AM PT, we observed successful connections to Google. At that time, a backlog of emails requests processed; all users are now able to send emails with Gmail as expected.

Posted Nov 16, 2023 - 12:22 PST

Identified

As of 11:21 AM PT, we're observing an improvement in connections to Google services. As a result, emails sent from Gmail addresses are beginning to send successfully, however a backlog of email requests is being processed.

Posted Nov 16, 2023 - 11:36 PST

Investigating

We are investigating reports of issues connecting to Google services, including sending emails in Outreach from Gmail. Users may be encountering errors messages and/or authentication issues when attempting to send scheduled or ad hoc emails. More information will be provided as it becomes known.

Posted Nov 16, 2023 - 11:13 PST

This incident affected: App2c (Mailbox Sync), App4a (Mailbox Sync), App2b (Mailbox Sync), App1a (Mailbox Sync), App1e (Mailbox Sync), App1f (Mailbox Sync), App2a (Mailbox Sync), App1b (Mailbox Sync), App1c (Mailbox Sync), and Mailbox Sync.