Outreach Voice issues in app2c

Incident Report for Outreach

Resolved

This issue has been resolved. After a period of observing telemetry, all systems were fully restored as of 10:10 AM PT.

Posted Aug 25, 2023 - 12:44 PDT

Monitoring

Telemetry indicated issues interacting with Outreach Voice between approximately 9:55 AM - 10:10 AM PT. At this time, we are observing recovery for our Voice systems, and we will continue to monitor the situation.

Posted Aug 25, 2023 - 10:41 PDT

Investigating

We're investigating reports of call placement and/or Outreach Voice issues for users in app2c.

Posted Aug 25, 2023 - 10:21 PDT

This incident affected: App2c (Outreach Voice).