Outreach Voice calling issues

Incident Report for Outreach

Resolved

This incident has been resolved.

Posted Apr 22, 2024 - 11:36 PDT

Monitoring

Our 3rd party voice provider has reported that this issue has been identified and resolved on their end. We're seeing all voice services are back to working as expected. We'll continue to monitor this behavior on our end.

Posted Apr 22, 2024 - 09:51 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 22, 2024 - 09:06 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 22, 2024 - 08:37 PDT

Identified

The issue has been identified and we are working with our 3rd party Voice provider to address the issue.

Posted Apr 22, 2024 - 08:05 PDT

Investigating

We're investigating reports of degraded call quality and/or performance. Updates will be provided as more information becomes known.

Posted Apr 22, 2024 - 07:58 PDT

This incident affected: Outreach Voice (App1a, App1b, App1c, App1d, App1e, App1f, App2a, App2b, App2c, App4a).